Team work is important at Rousseau!
It's well known that "a chain is no stronger than its weakest link". At
Rousseau, we have long since understood this. This is why we put emphasis on
such values as employee responsibility, teamwork, client satisfaction, and
At Rousseau, every department, every work cell and each individual, all play a
part in working towards common objectives. It is by this vision, and by the
cooperation of our faithful partners, that we can strive to continue
innovating, and to exceed ourselves in offering a final product that will
respond more and more to your expectations.
Dynamic, curious, and always open to new ideas, our marketing department is
always looking for input from end users to identify their precise market needs.
They are the eyes and ears of Rousseau, always on the lookout. It
is their diligent research that serves as the inspiration and building
block of our products.
Research and Development
Our great explorers take over from marketing, to find solutions that will
answer customer requirements, once they have been identified. They will
then design a product that will resolve each specific problem or
challenge. With the greatest precision, they perform rigorous tests, which
evaluate every product that we introduce to the market. Their expertise and
solid technical support produce a team, which brings precious assistance in the
case of large-scale projects such as multi-level shelving. R&D, an absolutely
This is where our representatives take the ball and run with it. By
collaborating with our distribution network, with whom they regularly exchange
ideas and field experiences, their mission is to use the input of the
distributors and to give end users products that respond to their actual needs.
Our customer service representatives, always on the lookout, are ready at their
stations to receive orders from our distribution network, and assure that they
are transmitted rapidly to production. They make sure that the orders given are
accurate, complete, and well understood. Professional and courteous, they form
a strong and indispensable link between Rousseau and you.
Our production specialists ensure that our merchandise always responds to the
strictest of standards. Their principal responsibilities are carrying out
functionality tests and putting the accent on prevention so products
are made right the first time, while maintaining consistent quality in
all our products. They are constantly on the lookout for new technology. Their
goal is to manufacture products always using the most up-to-date methods. They
strive to fulfill the challenge of "just-in-time" delivery in order to minimize
production and storage costs, all of this in with the goal of offering products
of optimum quality and keeping costs down. They are our "behind the scenes"
Rousseau : behind the name is a team of people who, because of the passion they
put into their work, their team spirit and their sense of sharing, enable us
to attain even higher levels of success.