Rousseau Metal, manufacturer of industrial storage systems, has contributed to the success of its North American customers with the collaboration of qualified and experienced personnel who take pride and responsibility for their work while working as a team and never losing site of the customers' needs.
Rousseau is constantly working to ensure customer satisfaction by making sure that all products meet specifications and quality standards in addition to respecting lead times. In order to do this, the company has committed to implementing a continuous improvement plan with ISO 9001.
The quality objectives are determined and revised each year by Rousseau Metal management during their strategic planning sessions. In order to make the decisions that they do, they take into consideration many factors concerning customers, products, targeted markets, internal processes and the environment, among others. The projects that they decide to go ahead with, which act as catalysts to reach the company objectives, are put into action in order to ensure the constant improvement of company efficiency and its Quality Management System (QMS).