Here at Rousseau, we attach the same importance to customer service as we do to the quality of our products. From meeting us at a trade show to visiting our website to your first quote request, our focus is to ensure you obtain the information you need as quickly as possible. Working with Rousseau is an experience: we call it the Rousseau experience. Read on to learn more!

Communication Channels Rousseau

Trade shows

Rousseau exhibits at around 20 trade show events every year. For our sales team, it's a great opportunity to meet both existing and potential customers from all over North America, and to showcase our products live. Some of our distributors also exhibit our products at events in their respective regions. The live experience is worth a thousand brochures: there is nothing quite like seeing and touching our products to really appreciate their quality, ingenuity and sturdiness. Once you've tried them, you'll want them! Click here to find upcoming trade shows near you: https://www.rousseaumetal.com/int_en/upcoming-trade-shows/.

Chat

In the modern world where success is synonymous with performance and results, a rapid response can make all the difference and allow you to meet your time- and cost-saving goals. Chat is the quickest way to contact us during business hours. Monday to Friday, from 8 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. EST, one of our agents is ready to answer your questions via chat. Whether you need a price estimate, clarification about a product component or the load capacity of our shelving, or simply to know who sells our products in your area, someone can help you immediately and in real time.

Email

To discuss a project, ask a question outside business hours, provide feedback on our products, or for any other reason, you can email us at info@rousseaumetal.com. Don't worry about your request falling between the cracks; we consider all requests to be important. Our quality of service is the same, regardless of the size of the project. We will answer your query within one to two business days.

Phone

Maybe you're not the technical type or you just prefer to hear a real person's voice? Contrary to popular opinion, phone is still the preferred way of communicating with us among many of our customers. Our phone number 1 866-463-4270 is toll free. You can contact us with this number anytime during business hours, Monday to Friday, from 8 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. EST. Like all our contact options, our phone service exceeds expectations. Our qualified team is trained to identify exactly what you need and to offer the personalized service you expect. https://www.rousseaumetal.com/int_en/contact-us/

Quote requests

Our website has been designed for easy navigation and to help you quickly find the information you need. You can browse over 100,000 standard products. By clicking on a product, the technical details and components appear below the photo. You can choose a color, then click "Request a quote", and that's all there is to it! A price will be sent to you within two business days. If you want to customize a pre-configured model, write your comments in the space provided. We will customize it and you will then receive the product requested.

Our distributors

Storage solutions can be complex. They require expert knowledge of our products and of the various markets we cater to. When we recommend a distributor, we know that this specialist will be able to understand your requirements and recommend solutions. This way, the products you select will truly meet your needs. Click here to learn more about our specialist distributors: https://www.rousseaumetal.com/int_en/blog/the-added-value-of-a-network/. To find your nearest Rousseau distributor, complete the form on this page: https://www.rousseaumetal.com/int_en/find-a-specialist-distributor/.

World Map Rousseau

Rousseau Metal is proud to offer a personalized service that meets the unique and specific needs of its customers. Our qualified and enthusiastic team is always available to answer your queries, no matter how simple or complex. Despite advances in technology, we believe human contact is still the best way of communicating, which is why a real-life person is always on hand to help you via live chat, phone, email and social media.